Communication Plan

  • Internal Notification: Alert management and relevant department.

  • External Notification:

    • FCA Reporting: Notify within required timelines if incident impacts regulated services.

    • Data Protection: Report data breaches to the ICO if applicable.

    • Clients/Partners: Inform as per contractual or legal requirements.

  • Content of Communications: Description, impact, response actions, estimated resolution.

Template: Incident Communication Log | Date/Time | Stakeholder | Message Summary | Method | Responsible |

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