Appendix A: Contact Sheet

Contact Role	Name	Title/Department	Contact Number	Email Address	Availability	Backup Contact
Incident Response Lead	Jane S	CISO / Security Operations	[phone]	[email protected]	24/7	Tom W
IT Service Continuity Manager	Tom W	Head of IT Risk & Continuity	[phone]	[email protected]	Mon–Fri, 8am–6pm	Sarah D
IAM Administrator	Sarah D	Identity Access Manager	[phone]	[email protected]	Mon–Fri, 9am–5pm	David C
Data Protection Officer (DPO)	Emily C	Legal & Compliance	[phone]	[email protected]	Business hours only	n/a
Third-Party Liaison Officer	David C	Vendor Risk Manager	[phone]	[email protected]	Mon–Fri, 8am–5pm	Backup via procurement@
Crisis Communications Lead	Helen B	Head of Corporate Comms	[phone]	[email protected]	24/7 (on call)	John P
System Administrator (On-Call)	Rotating Roster	DevOps/Infrastructure Team	[phone]	[email protected]	24/7	Tier 2 Escalation Queue
FCA Regulatory Contact (External)	FCA Cyber Contact Team	FCA Regulatory Office	[phone]	[email protected]	As required	–

Tips:

• Keep this list updated quarterly or when personnel changes occur.

• Ensure it's accessible offline (e.g. printed and stored securely).

• Use this in Crisis Comms Plans, DR Runbooks, and Escalation Matrices.